Positive Experiences
Overwhelmingly positive patient reviews
This facility does more than just LASIK; they also do Cataract Surgery and SMILE. I've seen suggestions (unfortunately I don't remember where I saw them) that surgeons who are proficient in more types of surgery are more well rounded and more willing to recommend alternatives to LASIK, which may be desirable if you aren't a good candidate for LASIK.
Google Reviews
From the first consult to the final surgery, everyone was fantastic to deal with. I was well prepared for what to expect at each appointment every step along the way. They’ve refined a process that includes attention to the patient and our needs. Surgery days were so easy and results have been exactly what I was expecting. I would recommend Chu Institute to anyone asking!
I cannot say enough good things about the care I received at this surgery center. From the moment I walked in, the staff was warm, professional, and incredibly supportive. I was feeling quite fearful before my eye surgery, but the team truly listened to me and helped calm my nerves. They communicated every step thoroughly and provided excellent written materials to take home. The surgery went smoothly without complications. I felt respected and well-cared for throughout the entire process. Highly recommended!
I can’t say enough good things about Chu Vision Institute and what a wonderful experience I had with my cataract surgery. Dr. Chu and his whole team were amazing and professional and very supportive in my entire journey throughout the process. I would highly recommend Chu Vision to anyone needing Lasik or cataract surgery.
I was totally impressed with Dr. Chu and his team. I have already recommended the Chu Vision Institute to my family and friends.Dr. Chu and his team was very thorough in how they handled my surgery. If any of you are considering Cataract Surgery, in my humble opinion, I don't think you could do better. Read the reviews like I did. You will find them to be true. Hope this review was helpful. I very rarely do reviews. But Dr. Chu and his amazing team deserve it.
I had my ICL surgery done at Chu Vision after being referred by my local ophthalmologist, and I could not say better things about this place. From start to finish, my entire experience was incredible. The staff is warm, knowledgeable, and truly attentive, and Dr. Chu made me feel completely confident and cared for every step of the way. The process was smooth, the communication was clear, and I always felt like I was in the best hands possible. My results have been amazing, and I would recommend Chu Vision 1,000 times over to anyone considering vision correction. Truly a life-changing experience with an exceptional team!
Incidents
Most of the negative reviews for this facility were around billing, scheduling or waiting times. There aren't enough incident reviews to rate this facility's handling of failed surgeries. I find this somewhat unusual due to the large number of reviews overall.
TreatScore Methodology
TreatScore tries to objectively rate providers using publicly available data. TreatCost's commentary should not affect TreatScore.
Positive Experience Weight: 85%
In a study finished in 2011, 95% of patients were satisfied their LASIK eye surgery. We want to reflect this in our scoring.
New technology like Contoura / Wavefront, ICL, and other types of vision correction surgery may result in even higher positive outcome rates. Given this and the large number of online reviews of LASIK available, we feel star ratings and comments from consumer review sites like Google Maps are the best representation of LASIK quality when surgery is successful. For centers which only perform LASIK and related surgeries, we use every rating in the score. For locations which perform more types of ophthalmic surgery and other types of vision appointments, we consider both their overall rating (50%) and the rating for patients who mention LASIK, PRK, or a related surgery in their review (50%).
Incident Management Weight: 15%
Although only a small fraction of patients have negative outcomes from LASIK, the disproportionate effects from a failed surgery mean we give them a disproportionately higher weight.
Our goal is to convey how well (or poorly) your case would be handled if your surgery failed. To that end, our Incident ratings are calculated from 3 equally weighed elements:
- Incident acknowledgement: Whether the provider acknowledges incidents
- Second surgery offer: Whether the provider tries to fix failed surgeries for patients at no cost to the patient
- 3rd party offer: Whether the provider refers patients to a 3rd party for a surgical or other fix at no cost to the patient
Why do we use these criteria?
- Incident acknowledgement: To receive remediative care patients must know such care is available. If a provider acknowledges an incident early, that can help patients
- Second surgery offer: We have reviewed hundreds of LASIK reviews, and in many cases providers offer to fix failed surgeries with a subsequent surgery. Because many providers offer this service, we assume it is effective and we include it in our Incident Management review. If the provider refers all patients to a 3rd party at no cost to the patient then they get a perfect score
- 3rd party offer: In reviewing dozens of patient incident stories, we found many patients refused to allow their original surgeon to operate on them again for fear of a second failure. For these patients, we know they often seek a 3rd party service to help them, and in TreatCost's opinion the original provider should pay for that service
These criteria are not comprehensive. TreatScore includes multiple data sources, but we do not always include every piece of information in our score. TreatScore is intended to be a starting point to help patients understand the experiences of other patients, so all calculations are based on patient reviews and patient incident reports. If you are a provider and want to improve your score, we recommend asking patients who experience an incident to post their experience online and then send TreatCost.com a link to this content via our Feedback Form.
Disclaimers and Warnings
I am not a doctor. MN law prohibits referral payments. Gregory Ledray owns & operates treatcost.com.
This review is not medical advice and was not created by a physician. Each patient is unique, so any descriptions or statistics of medical care, devices, or other information can not predict an individual patient's experience. Patients seeking advice on their unique health situation should seek the advice of a physician.